Terms of Service
Last updated: November 9, 2026
These terms govern your use of hamiltonmailbox.com and the Hamilton Mailbox virtual mailbox service, operated by Caprica Commerce Inc. By signing up you agree to these terms and to the full service agreement presented at checkout.
The service
We provide a street address for receiving mail and packages, same-day notifications, mail scanning within your plan's limits (up to 10 pages per letter), in-person pickup and forwarding on request.
Plans, billing and cancellation
- Plans are billed monthly or annually in Canadian dollars, plus applicable taxes. There is no long-term contract and no setup or cancellation fee.
- Forwarding is charged at $5 per request plus carrier cost.
- You may request a full refund within 7 days of activation.
- Items exceeding your plan's limits may be subject to an upgrade or per-item charge, and we'll contact you first. Unlimited mail and packages on The Steel City Plan are subject to fair use.
Identity verification and acceptable use
You must verify your identity and that of each recipient. The service may not be used for unlawful purposes, and we may refuse prohibited, hazardous or illegal items.
Storage
Items are stored free for the period included in your plan. Items not collected or forwarded after that period may incur storage charges or be returned to sender, after notice to you.
Liability
We handle all items with care. Our liability for any lost or damaged item is limited as described in the service agreement.
Contact
Questions about these terms: hello@hamiltonmailbox.com · (289) 426-3677