Privacy Policy
Last updated: November 9, 2026
Hamilton Mailbox is operated by Caprica Commerce Inc. ("we", "us"). This policy explains how we collect, use and protect personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Information we collect
- Account details: name, email, phone number, billing address and the names of recipients on your mailbox.
- Identity verification documents required to open a mailbox.
- Mail handling records: sender information, item images, and scans you request.
- Messages you send us through our contact form, email or phone.
- Basic website analytics such as pages visited and device type.
How we use it
We use your information to provide and bill for the service, verify identity, notify you of mail, carry out scans, pickups and forwarding you request, respond to enquiries, and meet legal obligations. We do not sell your personal information.
Who handles your mail
Mail is handled only by our own staff. Letters are opened only when you request a scan. Payments are processed by our payment provider (Stripe) and your account is managed through our secure customer portal.
Retention and security
We keep personal information only as long as needed to provide the service and meet legal requirements. Our locations are insured and video-monitored, and our systems use encryption and access controls.
Your rights
You may request access to, or correction of, your personal information, or withdraw consent, by emailing hello@hamiltonmailbox.com.
Contact
Privacy Officer, Hamilton Mailbox, 17 King St E, Unit 206, Dundas, ON L9H 1B7 · (289) 426-3677 · hello@hamiltonmailbox.com